Premium Website Maintenance
Your website is complete, now what? Websites require love and attention, to often they are treated as brochures. Your business isn't static, and your website deserves no less. Websites are an evolving staple of your business, accessed by the world. Regularly updating your site will ensure pages remain consistent to its original design, improve search engine rankings, and your visitors will have fresh content to bask in. Utility strengthening your online presence. That is why we strongly suggest a premium website maintenance package with Napkin Sketch.
Support has never been easier, our collaboration system lets you log in and check status of requests, make edits to requests, change priorities, and much more! To receive support simply send off an email with your request(s), our system will automatically assign it to a member of our team.
Napkin Sketch understands that each site is unique. That’s why we’ve created three different website maintenance plans. If you find that our website maintenance plans don’t suit your site’s needs, please contact us to discuss a custom website maintenance plan.
All plans are subject to approval.
Features
Bronze Plan
Silver Plan
Gold Plan
Platinum Plan
Combined or Grouped Updates (2 Hours)
One
Two
Three
Four
Website updates are emailed together, in a single combined email to the Napkin Sketch team support email. Each email containing updates is considered a group which contains up to two hours per group.
Online Collaboration and Tracking
Included
Included
Included
Included
When you email your grouped website update to our online support system, your website updates are automatically posted as an ticket that generates the request to our website team. You'll be able to log in at any time to view the status of your updates, set a priority level, edit your request and more.
Round(s) of Revisions to Website Updates
One
Two
Three
Four
We try hard to meet your expectations with each group of website updates, but sometimes things aren't exactly as you hoped. We are happy to make the appropriate amount of revisions to your website updates.
Support & Consulting Request Emails
Unlimited
Unlimited
Unlimited
Unlimited
Support & Consulting Request Calls
One Hour
Two Hours
Three Hours
Unlimited
PHP Scripting
$75/hour
One Hour
Two Hours
Four Hours
PHP Scripting includes modification of existing website code and other programming functions that do not require a database. Database programming is not covered under a website maintenance plan.
Annual Website Review (Delivered via email)
$75/hour
Included
Included
Included
Turnaround Time
Five Days
Three Days
Three Days
Two Days
Software Upgrades & Security Patches
$75/hour
$75/hour
Included
Included
Security is of the utmost importance, proper patching is necessary in today's world. If your site has a shopping cart, content management system, or other software package installed, it needs to be patched or upgraded from time to time.
E-Newsletter Design Support
$75/hour
One Included
Two Included
Three Included
Email/Webmail/Mobile Support
$75/hour
$75/hour
One Hour
Two Hours
Monthly Investment
$75
$100
$200
$250
Need more info? Call Us: 303-619-0969
What are Some Typical Website Updates?
Website Maintenance Plans include all the standard updates necessary to maintain a website.<,p>
Covered Support
Examples of services included in the website maintenance plans include*:
Text: Additions or deletions
Photos: Additions, deletions and basic retouching
Webpages: Additions or deletions using existing webpage design
Navigation: Basic navigational changes (add, move or delete an item in the navigation)
File Downloads: Additions or deletions of PDFs and other documents
Videos: Insertion or deletion of pre-edited video
Links: Additions or deletions
Color and Background Images: Changes/replacements
Flash: Text-only changes and basic photo replacement in Flash animation
Forms: Dynamic form layout and integration (limited to forms not requiring database integration, such as a Contact Us form)
All Standard Support: Help with e-mail set-up, etc.
*Please note: this list is an example of the services included in the website maintenance plans. This is not a complete list.
Billable Design
Website changes that require more extensive design work are not covered under website maintenance plans. We’ll provide a quote for these changes when needed.
Examples of website changes that are billable and not covered under the website maintenance plans include*:
New Webpage Designs: Creation of webpages not based on the existing webpage design of the site
Navigation restructuring or redesign: Extensive changes to the site’s navigation
Extensive/complex photo re-touching or manipulation
Video editing, compression or manipulation
Sound editing, compression and insertion
Flash animation revisions or additions other than text and image replacement
*Please note: this list is an example of the services not included in the website maintenance plans. This is not a complete list.
New Projects
Should your website update include a new component to your site, one of our sales representatives or your project manager will contact you to discuss.
Examples of new projects that are not covered under the website maintenance plans include:
New site functionality: Shopping carts, news tickers, admin functions, etc.
Site redesigns: More than 50% of site requested to be reworked or changed
Interactive or animated features: Flash showcases, virtual tours, etc.
Search Engine Optimization and PPC
Corporate Identity and logo creation or revisions
New content writing
Photography or video creation
Print or other marketing materials
*Please note: this list is an example of new projects, which are not included in the website maintenance plans. This is not a complete list.
Hourly Website Maintenance
Should you prefer to not sign up for one of our website maintenance plans, you can still receive our top-notch website maintenance service at the following hourly rates:
Design, Support, and Marketing
Rate: $75
Billed in 30-minute increments
Unscheduled phone support is billed at 1.5x standard rate
Development and Database
Rate: $100
Billed in 30-minute increments
Unscheduled phone support is billed at 1.5x standard rate
